Guide to Buy online ( FAQ )

1.Is this the official website of KLF Nirmal ?

Yes this is the official website of KLF Nirmal Industries Kerala , brand owners and manufacturers of KLF Nirmal and KLF Coconad range of coconut products

2.Do I have to create an account with klfnirmal.com to place an order ?

No , You need not create an account with us to place an order , you can place order as a guest , but please ensure you type in correct email ID and mobile number .

3.Which Courier partner you use for delivery ?

We have tied up with E-kart , Delhivery , Expressbees & Bluedart to ensure safe and fast delivery

4.Do you provide delivery Across India ?

We service all major picodes across India which are supported by our Delivery partners

5.Can I get delivery outside India ( UAE/USA ) ?

Currently we support delivery for pincodes within India

6.How Long will it take to deliver once an Order is placed ?

Depending on pin code will take 3 to 7 days for delivery , in some rare cases it might take 12 days for the delivery of the product

7.Which are the payment options available for placing an order ?

All Major Credit Cards , Debit Cards , UPI , Net Banking , Paytm & and other major payment wallets

8.Do you have Cash on Delivery option Available ?

Cash on Delivery option is not available

9.How Can I claim refund in case payment is debited from my bank/wallet but order failed or not successful ?

This is a very rare case , you don’t have to do anything but in such cases payment will be refunded by system in 7 days back to your payment source .

10.Do you charge any shipping fee ?

All orders above Rs 500 is delivered free across India , For Orders Below Rs 500 we charge a nominal shipping fee of Rs 30 per order

11.Once an order is placed Can I cancel it ?

if you send a cancelation request to ecomsale@klfnirmal.com within 3 hours from placing an order we can cancel your order and process 100% refund , else not possible

12.Can I return the product once its delivered Successfully ?

Currently we do not support reverse pick up , Once a product is delivered successfully without damage , we cannot arrange for a pick up or refund

13.Will I get any notification regarding status about my order ?

Once you place an order you will get an email confirmation , post that you will get regular SMS update on your order

14.What happens if my order is placed from a location which is not serviceable by Your delivery partner ?

In Such cases we will cancel your order and refund amount 100% within 24 hrs .

15.Whom should I contact for Complaints or Escalation ?

For Escalation you can drop a mail to georgej@klfnirmal.com

16.I have a shop I am interested to buy in Bulk for Resale what should I do ?

You can send in a mail to ecomsale@klfnirmal.com