Order Cancellation
Once an order has been confirmed, it cannot be cancelled.

Returns
Due to the nature of our food and personal-care products, we currently do not accept returns or provide reverse pickup for products that have been successfully delivered without damage or issue. 

Damaged / Incorrect Products
If you receive a product that is damaged, defective, leaking, tampered with, or different from what you ordered, please contact us at ecomsale@klfnirmal.com with your order details and photographs/videos of the product and packaging.

After verification, KLF Nirmal may arrange for a replacement or refund, as applicable.

Failed / Unsuccessful Payments
If your payment is debited but the order is not successfully placed, the amount will be refunded to the original payment method. Refund processing may take up to 7 business days, depending on the bank/payment provider.

Unserviceable Orders
If an order cannot be delivered because the delivery location is outside our serviceable area, the order may be cancelled and the applicable amount will be refunded.